Cancellation/Refund Policy

Due to our delivery and customized production schedule, we request that you cancel at least within 6 hours from order conformation. This gives us the opportunity to avoid giving the order to different departments for your customized product. You may cancel by phone or online through the app. If you have to cancel your order, we offer you a credit to your account conditioned to cancel before 6 hours after your order conformation, but not refunds. You may use these credits towards any future orders. However, if you do not cancel prior to the 6 hours, you will receive your order within 4 days to your registered location in the App. No extra charges for delivery. After this period you will not be able to cancel or refund your product due to the customization for each order.